Return and Shipping Policy
Shipping Questions:
All of our Bubble Tea Machines have free shipping to the US and Canada!
Shipping to other countries is $50.00 – $100.00 USD.
We ship our Bubble Tea Machines directly from Taiwan to the US and other countries around the world. We only carry top-of-the-line Bubble Tea Machines made in Taiwan by industry-leading manufacturers. We don’t carry cheap knockoffs because we believe that when your business is on the line, quality cannot be sacrificed.
Shipping directly from Taiwan means you get genuine products at a lower price than most Bubble Tea Suppliers can offer. This is because we only need to ship our products once and don’t need to store them in a warehouse in your home country.
We ship using Express Air Mail (DHL, TNT, FEDEX, ETC) that comes with a tracking number and Fully Insure all packages.
Your machine will arrive in about 3-5 working days. Custom Machines take 2 weeks for production and 3-5 days for shipping.
Custom Products are shipped by sea freight (CIF Shipping).
The lead time for custom products is about 12 weeks. 4-5 weeks for printing and about 8 weeks for shipping.
We ship custom cups and ingredients by sea freight using CIF (Cost, Insurance, and Freight). CIF includes all the local fees in Taiwan to get the products on the ship, the cost of sea freight/insurance and we will also prepare all the necessary export documents. From there, there will be import and final delivery charges which your company will be responsible for.
We have local import coordinators you can use to help you will this process.
Returns and Refunds
14 Day Return Policy on Bubble Tea Machines.
No returns on opened products.
Due to the weight of the products, returned products are subject to a 20% restocking fee, buyer is also responsible for the shipping.
Canceled orders are subject to a 5% processing fee.
All of our products are tested to make sure they’re working before they are shipped to you.
We are not responsible for any import taxes that your country may have.
No returns on custom products or wholesale ingredients.
Warranty Info
Bubble Tea Machines come with a 1 Year Manufacturer Warranty and 3 Years of BubbleTeaology Video Support.
Please maintain your sealing machines as per the instructions in the operation manual.
99% of problems can be fixed simply by diagnosing the error code. Due to the lack of Bubble Tea Machine repairmen in the US, we will provide video repairs and diagnostics to get your machine working again!
Please contact us with any questions or concerns:
